Frequently asked questions

This depends on the question. For day-to-day operations, including repairs general questions and building issues, please contact the onsite building manager, if he is unable to help directly you will be directed to the correct persons. For Financial, including invoices payments legal and administrative questions, please contact Go Smart Property Management.

Unless there is an emergent problem, please refer to this FAQ for its definition, all communications should go through your landlord or rental company. Building personal may help to the best of their abilities and situation but as they are not privy to your particular rental agreement, topics of discussion will be limited.

All common property issues, please refer to the common property FAQ for a description, should report to building personal immediately and an email is to be sent to the building manager with the location, along with the date and time, pictures are also recommended. If the issue with not considered common property, then the owner of the unit will have to contact a qualified professional to repair the problem. If you are unsure, please contact the Building Manager and a determination will be made.

An emergent problem is any problem that is an active threat to life or property, these issues should be reported to front desk immediately when safe to do so. For fire, health, or criminal activity please call emergency services at 911 before reporting it to building personal. For flooding, elevator entrapment, complete power loss in the unit, or similar problem please contact the front desk and they will contact the Building Manager. Emails are only monitored during normal business hours

Common Property is described in section 4 ( c ) of the Vantage Pointe bylaws as any item that is capable of being used in connections with more than one unit. For example, the lights, switches and breaker box in your unit belongs to the unit, but the electrical system that feeds power to the unit is considered common property. If there is a problem with common property, please report the issue to building personal and email the Building Manager.

All notices are sent out via email and will scroll on the lobby and fitness room TVs. Notices that are considered "important" by building personal and/or the board will also be posted inside the elevators and on the community board for as long as space permits. If you did not receive the email please follow the following process; 1) verify the emails are not being directed to your junk mail folder 2) add the following domains to your "trusted" email list @vantagepointecondo.com @gosmartmanagers.com and @managebuilding.com 3) verify that the correct contact information is recorded, this can be done by using the resident's portal, link below, or by contacting the building manager Please note that it is the owner's responsibility to verify that their information is correct and is kept up to date. https://gosmart.managebuilding.com/Resident/portal/login

A community board is located inside the west lobby vestibule, you may use that board under the following conditions - Commercial ads are prohibited - Vulgar or inappropriate martial is prohibited - Items must have the date it was posted on the notice - Posts will be removed after 1 month - Building personal has the right to remove any posted item without warning at their discretion or any reasons

Yes, Vantage Pointe has an underground parkade with its entrance located off of 10 st, a parkade remote is required enter. if you are visiting an intercom is located on the ramp and the occupant can grant you entry, but will have to meet you on P1 to grant you entry. Maximum speed for the parkade is 10km/h Maximum high is 6'4 (193cm) Visitor parking is located on P1 and are clearly marked, and all cars using visitor parking must register their vehicles using the Vantage Pointe Online Vehicle Registration Form. QR codes are located on P1, failure to do so may results in tickets and tow. Owner parking is located after visitors and behind a second vehicle gate, only building residents can park in this area

The board of directors are an elected volunteer group of owners within the building. The board is elected during the annual general meeting and their term last only one year. They must make decisions in good faith, with reasonable care, and in the best interests of the corporation, prioritizing long-term stability over individual preferences. Boards are responsible for setting policies, approving contracts, overseeing service providers, running meetings properly, documenting decisions, and maintaining accurate corporate records.

The Building Manager is the onsite contact for most items and the Liaison between residents and contractors to the board, this person is an employee of the building and works directly for the board of directors and the owners. His key responsibilities include the following -Operations and maintenance of the building's common system. Including preventative maintenance, resolutions of maintenance issues, responding to emergency situations, and maintaining building inventory -Facility Administration. This includes maintaining accurate records or inspections, maintenance activities, service requests and incident reports. Preparation of operational reports and updates for the board and property manager. assists with budget preparation and monitors expenses related to building operations. along with maintaining data within the building access systems and ensuring compliance with applicable municipal, provincial, and federal regulation - Contractor and Vender Coordination. Ensure quality and timely delivery of service. review and approve work orders, invoices, and service agreements. Monitor contractor performance and adherence to safety standard and policies along with supervising Front desk personnel -Resident Services. Serve as primary onsite contact for owner inquiries, complaints, and service requests. Enforce condo bylaws, policies, and procedures -Safety and Security. Monitor building access controls, surveillance systems, and security protocols. Conduct regular safety audit and ensure compliance with the fire codes and emergency preparedness plans along with emergency contact lists and procedures.

The property manager is Gosmart Property Management, their role is to handle financial, administrative, and policy enquiries. The property management company do not handle day to day operations of the building, for all other questions please contact the building manager